Standard Shipping: $5.99 USD
Express Shipping: $7.99 USD
WorldWide Free Shipping Over $79
Order delivery time=processing time+shipping time
Processing time: We process orders from Monday to Friday. Most products are customized by factories, so the production cycle is relatively long. Orders containing customized products will be processed within 10-15 days after ordering and shipped the next day after processing. A small portion of our products are in stock, and orders for only in stock products will be processed within 3-5 days after ordering and shipped the next day after processing.
Transportation time:
Our shipping time is within 10-15 days, please be patient and wait for updates on logistics information.
Please note that these are only estimated delivery times. Due to unclear order information, lead time, logistics, and other factors, the store cannot guarantee delivery dates.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
If you have any questions or concerns, please feel free to contact us.
We are happy to receive your letter, contact us: info@consumers-service.com
Deliverable area:
Much of United States, Canada, Britain, France, Germany, Italy, Spain, Holland, Estonia, Austria, Australia, Brazil, Denmark, Poland, Belgium, Finland, Czech Republic, Colombia, Croatia, Latvia, Lithuania, Luxembourg, Malta, Malaysia, Mexico, South Africa, Portugal, Sweden, Switzerland, Cyprus, Slovakia, Slovenia, Thailand, Turkey, Ukraine, Greece, Hungary, Australia, Singapore, New Zealand, Vietnam.
Undeliverable area:
Rest of the world.
My order has already been shipped, but I need change my address – how can I do this?
We are sorry that alternations cannot be made to a shipped order. If it is still not shipped, please contact us under info@consumers-service.com to change your address and other shipping options.
The tracking states that my package has been delivered, but I have not received anything yet. What can I do?
We are sorry for the inconvenience caused to you. In this case we recommend you to contact your carrier first and find out what the status of your package is. It could be left with a neighbor or somewhere else.
Please contact with us under info@consumers-service.com if the carrier customer service cannot help you and we will open a case as a missing package.
Why have I only received part of my order?
Some of the items could be sent separately and the second (sometimes more) tracking number(s) cannot be displayed on the order page. In this case, please wait for 2-3 days and if the package still hasn’t arrived after that, please contact us under info@consumers-service.com.
Can I expedite my shipping?
If you need it by a specific date, please leave us a note at the check out page. We will try our best to arrange this for you.
If the date is too close and we cannot guarantee the delivery before this date, we will inform you of this and let you decide whether or not to keep this order.
Please be kindly noted that an expedition AFTER the order is placed or shipped is not possible.
I ordered the products for my trip but it arrived too late, and I don’t need the products any more. Who will cover the return shipping cost?
We accept order cancellation before the product is shipped or produced. We cannot cancel the order if the product is already shipped out. We’re sorry that we wouldn’t cover the return fee.
Shipping Method
To ensure shipping quality, We use China Post, EMS, USPS, UPS, DHL and FedEx for our shipping methods.
Taxes & Customs Duties
Please note that all packages are shipped from Pinklaura. For American customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping in Pinklaura.
Please note that according to customs regulations, Pinklaura cannot declare purchased items as gifts or list an amount lower than the actual product price.
